Product Overview
Queue Management System: Multi Functional Multi Channel
- Category : Customer Experience Management
- Client base: Financial Institutes, Telecom, Hospitals,Clinics
- Case Study: Digitization of Visitor's Management at Telecom Service Outlets
- Business Benefits: scalable, compliant,multi channel,multi location centralised service and customer experience management
Business Value Created by Queue Management System
GT's QMSOptimised Processes,self-service options,efficient staffing and digitize processes.
- Centralised Management Platform provides real time token and services served through it as corporate KPI dashboard for highest visibility and control on staffing and services.
- Customer Delight:The platform offers self-service option to issue token, provides waiting time estimation, directs to efficient service staff to resolve the issue first visit if possible.
- Customer Service compliance: Ease of token/ticket data, service key performance indicators access and reporting for the compliance.
- Multi Channel Access Customer gets flexibility and ease of access from kiosk at branch or using mobile app or QR option for contact less token
- Efficient Staff Productivity: Equipping employees with the knowledge and skills to handle customer inquiries and resolve issues efficiently, improved workflow across staff, Clear processes and procedures.
- Customer Analytics:The platform offers gathering customer feedback for improvement,analytics on customer data can improve further customer experience and develope better marketing campigns.